Sourceful Energy
Legal · Terms

Terms and Conditions

Effective: 2025-10-30

1. Background

These Terms and Conditions (the “Terms”) govern the access to and use of the Sourceful Energy platform, mobile application, hardware devices, and related services (collectively, the “Services”) provided by Sourceful Labs AB (“Sourceful”, “we”, “us”, or “our”) to individual consumers (“End Users”, “Users”, or “you”).

By creating an account, subscribing to the Services, or using any part of them, you agree to be bound by these Terms.

The Services provide an integrated energy management platform that enables monitoring, optimization, and automation of distributed energy resources (DERs), including but not limited to solar panels, batteries, and electric vehicles.

The Zap is a standalone product available for purchase and is fully functional without a subscription. It provides real-time energy monitoring and local data access. Optional subscription plans are available separately for additional features and functionality.

1A. Services via External Provider

If you have been granted access to the Services through an external electricity company, energy supplier, or other Sourceful partner (a "Service Provider"), the following applies:

  • Your contractual relationship regarding subscription, pricing, billing, support, and termination is primarily governed by the terms you have entered into with your Service Provider. Those terms may deviate from, or take precedence over, the corresponding provisions of these Terms (in particular Sections 3B, 9, 14, and 15).
  • For questions regarding your subscription, invoices, payment, or termination, please contact your Service Provider's "My Pages" (Mina Sidor) portal or their customer service in the first instance.
  • These Terms continue to apply to your use of the platform itself, the Zap device, and Sourceful's software, including provisions on intellectual property (Sections 11–12), limitations of use (Section 17), misuse (Section 7), and limitation of liability (Section 6 and Appendix 1, Section 6).
  • In the event of any conflict between these Terms and the terms agreed with your Service Provider regarding subscription, billing, or support, the Service Provider's terms shall prevail to the extent permitted by mandatory law.

2. Definitions

  • Agreement – these Terms and any additional policies or appendices referenced herein.
  • End User / User – a natural person subscribing to or using the Services for personal, non-commercial purposes.
  • Zap – the Sourceful Energy hardware device available for purchase, enabling energy monitoring and local data access. The device is functional without a subscription.
  • Subscription – an optional paid plan that provides access to additional features beyond the base functionality included with the Zap device.
  • Reservation Fee – a payment made to join a paid waitlist for upcoming Sourceful products, such as the V2X Charger.
  • V2X Charger – the Sourceful Energy bi-directional charger (vehicle-to-home/grid) offered as a separate, installed product.
  • Intellectual Property Rights – all rights relating to copyrights, trademarks, patents, designs, trade secrets, software, and related intangible assets.
  • Party / Parties – collectively or individually, Sourceful and the End User.

3. Use of the Services

The Services are intended for private residential energy management and consist of (i) the Zap hardware device, and (ii) the Sourceful mobile application and cloud platform. The Zap device is purchased separately and becomes your property upon delivery. The device includes embedded firmware and software that remain the intellectual property of Sourceful. You may not modify, reverse engineer, or interfere with the operation of the firmware or platform integrations.

The Sourceful application provides a free base tier of functionality that works with the Zap device. Additional features are available through optional paid subscription plans.

3A. Purchase of Zap Device

  1. Purchase and Ownership
    The Zap device is sold as a one-time purchase. Upon payment and delivery, ownership transfers to you. The purchase is subject to Swedish consumer purchase law (konsumentköplagen).

  2. Right of Withdrawal
    You have a 30-day right of withdrawal from the date of delivery. To exercise this right, contact Sourceful at support@sourceful.energy. The device must be returned in resalable condition. Upon receipt of the returned device, the purchase price will be refunded in full.

  3. Delivery
    Delivery times and shipping costs (if any) are specified at the time of purchase. Risk passes to you upon delivery.

  4. Self-Installation
    The Zap is designed for self-installation. Installation instructions are provided with the device and in the Sourceful app.

3B. Subscription Terms (Optional)

  1. Scope
    The Subscription provides access to additional features in the Sourceful app beyond the free base tier, including advanced control and coordination functionality.

  2. Fees and Billing
    Subscription fees are billed in advance on a monthly or annual basis. Sourceful may adjust pricing with at least thirty (30) days' prior notice.

  3. Termination by User
    You may cancel your Subscription at any time through the app or website. Termination takes effect at the end of the current billing period. Cancellation does not affect your ownership or use of the Zap device or access to the free tier features.

  4. Termination by Sourceful
    Sourceful may terminate a Subscription with thirty (30) days' notice, or immediately in the event of material breach of these Terms.

  5. Free Tier Access
    Termination or absence of a Subscription does not affect your access to the free tier functionality of the Sourceful platform.

3C. Active Control of Energy Systems (Optional)

By enabling Sourceful’s Active Control feature, you authorize Sourceful to remotely optimize connected devices such as batteries, EV chargers, or inverters to improve energy efficiency and cost savings.

Sourceful will perform such control with reasonable skill and care but disclaims liability for indirect or consequential damages except as required by law.
You may disable this feature at any time via the app or by contacting Sourceful.

3D. Incentives and Beta Programs

Participation in beta, pilot, or early-access programs is voluntary.
Incentives or rewards offered under such programs are discretionary, non-transferable, and not intended as compensation.
Sourceful may amend or discontinue such programs at any time.

3E. Waitlist and Pre-Purchase Programs

  1. Sourceful may offer free or paid waitlists for upcoming products, including the V2X Charger.
  2. Joining a paid waitlist requires payment of a non-refundable Reservation Fee, the amount of which will be clearly stated at registration.
  3. The Reservation Fee secures a position in line for the opportunity to purchase the product once available and will be credited toward the final purchase price if you complete the order.
  4. The Reservation Fee is non-refundable under all circumstances except if Sourceful cancels or permanently discontinues the relevant product or waitlist program, in which case the Reservation Fee will be refunded in full.
  5. Waitlist positions and Reservation Fees are personal and non-transferable.
  6. Joining a waitlist does not constitute a binding purchase agreement for either Party.

4. New versions

  • Sourceful is entitled to update, upgrade, and modify the cloud-based Services and application features at all times. Significant changes will, in Sourceful's discretion, be communicated to the End User directly or by notice on Sourceful's website.

  • These Terms and Conditions apply to updates, upgrades and supplements to the original Services, unless Sourceful provides other terms along with the update, upgrade or supplement.

  • The End User acknowledges and agrees that Sourceful may stop providing and/or modify cloud-based Services or app features at Sourceful's sole discretion, subject to thirty (30) days' prior notice to the End User. Such modifications do not affect the local functionality of the Zap device.

5. Disclaimer of Warranty (Cloud Services and Software)

  • Except as expressly specified in Appendix 1 (Hardware Warranty), the cloud-based Services and software are provided "as is" and "as available" without warranty of any kind, whether express or implied. Sourceful does not warrant that the Services will be compatible with any End User material or data or otherwise meet the End User's requirements, or that operation will be uninterrupted or error-free.

  • Sourceful does not warrant that the output or result of using the Services will be correct, error-free or otherwise meet the End User's requirements.

  • For warranty terms relating to the Zap hardware device, see Appendix 1, Section 4.

6. Limitation of Liability

To the fullest extent permitted by law, Sourceful is not liable for indirect or consequential losses, including loss of data, income, or savings. Nothing in these Terms limits liability for gross negligence, willful misconduct, or consumer rights under mandatory law.

6A. Defects and Complaints (Consumer Purchases)

If the Zap device is defective or does not conform to the purchase agreement, you have the right to remedies under Swedish consumer purchase law (konsumentköplagen).

You must notify Sourceful of any defect within a reasonable time after discovery. Contact support@sourceful.energy with a description of the issue.

Available remedies, in order of priority:

  1. Repair or replacement - Sourceful will remedy the defect through repair or replacement at no cost to you.
  2. Price reduction - If repair or replacement cannot be carried out within a reasonable time, you may claim a proportionate price reduction.
  3. Cancellation - If the defect is material and remedies above are not available, you may cancel the purchase and receive a full refund.

This right to complain applies for defects that existed at the time of delivery, even if discovered later. Claims may be made within three (3) years from delivery.

These rights are in addition to any commercial warranty provided by Sourceful.

7. Misuse of the Service

  • Sourceful reserves the right to, in its sole discretion, deactivate, suspend or terminate the End User’s access to the Service and right to receive any future utility tokens through the Service, in the event Sourceful has reason to believe that the End User is misusing the Service in any way. Misuse of the Service shall include, but not be limited to, attempting to or misrepresenting, distorting or falsifying the input or output from the energy gateway or otherwise by conducting any fraudulent or illegal activity.

  • In the event Sourceful has suspended an End User suspected of conducting activities described above, the End User's access to the Service and right to receive tokens may be reinstated by validating that they have not used the Service in violation with the Agreement. The process for validation of the End User's conduct is described on the Sourceful website. However, Sourceful reserves the right to assess each individual situation and in its sole discretion determine when and if an End User can be reinstated.

8. Indemnification

  • To the maximum extent permitted by applicable mandatory law, the End User agrees to defend, indemnify and hold harmless Sourceful from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable attorneys’ fees) relating to (i) any non-compliance by the End User with these Terms and Conditions, (ii) any violation of applicable law, including but not limited to, infringement of any third party right relating to the End User’s use of the Services in violation with these Terms and Conditions, or (iii) a suspension of the End User’s access to or use of the Services or a deletion of the End User’s information.

9. Support

If you need help with the Services, please contact our support team at support@sourceful.energy.
Additional contact information and service details are available on our website at https://sourceful.energy.

Sourceful provides customer support for active users of the Services and will make reasonable efforts to assist with technical issues, troubleshooting, and general inquiries during normal business hours.

11. Grant of Use

  • Subject to the End User’s compliance with the Terms and Conditions, Sourceful grants the End User a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to use the Services in the form provided in accordance with these Terms and Conditions and applicable law. The End User is furthermore entitled to use the Services in accordance with the open-source licensing model described in Section 12.3.

  • Any notices of copyright or other Intellectual Property Right concerning ownership rights of the Services or medium on which the Services is made available may not be altered or deleted. The same applies to the corresponding markings on all documentation that is provided by Sourceful.

  • Any third-party tools or software included in the Services may also be subject to separate license agreement with such third party. Sourceful is not liable for any third-party tools or software or the End User’s use thereof.

12. Intellectual Property Rights

  • All title, ownership, and Intellectual Property Rights in and to the Services, including but not limited to software, firmware, design, interfaces, graphics, documentation, trademarks, and trade names, remain the exclusive property of Sourceful (or its third-party licensors, as applicable).

  • These Terms grant the End User a limited, non-exclusive, non-transferable right to use the Services for personal purposes in accordance with these Terms. No ownership or other intellectual property rights are transferred or licensed beyond what is expressly stated herein.

  • Nothing in these Terms shall be construed as granting the End User any right to use Sourceful’s trade names, trademarks, service marks, logos, domain names, or other proprietary identifiers, except as required for normal access to and use of the Services.

  • The End User may not copy, modify, distribute, reverse-engineer, decompile, or create derivative works based on any part of the Services or underlying technology, except where such restriction is prohibited by applicable law.

13. Personal Data

Sourceful processes personal data in accordance with its Privacy Policy (see website). Account creation and authentication are provided via Privy. Data from the app and Zap is used to deliver, maintain, and improve the Services and may be shared with trusted partners under confidentiality and GDPR compliance.

14. Right of Withdrawal

For Zap Device Purchase:
Your right of withdrawal is governed by Section 3A above. You have 30 days from delivery to return the device for a full refund.

For Subscription Services:
Under Swedish distance selling regulations (distansavtalslagen), you have 14 days to withdraw from a subscription. However, if you have actively begun using the subscription features during this period, the right of withdrawal may no longer apply.

To exercise any right of withdrawal, contact support@sourceful.energy.

15. Termination and Consequences of Termination

Subscription services may be terminated by either Party in accordance with Section 3B.

Termination of the Subscription does not affect your ownership of the Zap device or access to the free tier functionality.

Your purchase of the Zap device is a completed transaction and cannot be "terminated," but you may exercise your right of withdrawal under Section 3A within 30 days of delivery, or make a complaint regarding defects under Section 6A.

16. Confidentiality

Both Parties shall keep non-public information confidential, except where disclosure is required by law, regulation, or court/authority order.

17. Limitations of Use

Sourceful may suspend, restrict, or terminate your access to the Services, or specific components or features thereof, if you violate these Terms or applicable law.

You agree that you will not, in whole or in part or under any circumstances:

  1. Copy or Derivative Works
    Copy, reproduce, translate, reverse engineer, derive source code from, modify, disassemble, decompile, or create derivative works based on any part of the Services, except as expressly permitted by law.

  2. Unauthorized Access or Manipulation
    Access or attempt to access the Services or related systems in any manner not expressly authorized by Sourceful, including through interference, data scraping, spoofing, or circumvention of technical protection measures.

  3. Automation or Data Simulation
    Use, create, distribute, or promote any code, script, or software that automates interaction with the Services, simulates energy data, or manipulates results, unless expressly approved in writing by Sourceful.

  4. Fraud or Misrepresentation
    Provide false, misleading, or manipulated information, or attempt to exploit or misuse any features or integrations of the Services.

  5. Third-Party Rights
    Use the Services in a way that infringes the intellectual property or other rights of Sourceful or any third party.

Violation of this Section may result in immediate suspension or termination of access, without prejudice to any other legal remedies available to Sourceful.

18. Miscellaneous

  • The End User may not sell, assign, or transfer any of its rights or obligations under these Terms without Sourceful’s prior written consent.

  • These Terms constitute the entire agreement between the Parties with respect to the Services and supersede all prior understandings or communications, whether oral or written.

  • Sourceful reserves the right to amend or update these Terms at its discretion. Any material changes will be communicated at least 30 days in advance. If you do not accept the updated Terms, you may terminate your Subscription before the new Terms take effect.

  • Any amendments or updates agreed specifically between the Parties must be made in writing.

  • For questions or concerns about the Services, please contact Sourceful at info@sourceful.energy.

19. Governing Law and Dispute Resolution

These Terms are governed by the substantive laws of Sweden, without regard to conflict-of-law principles.

Disputes shall primarily be resolved through negotiation between the Parties.
Consumers may also contact the National Board for Consumer Disputes (ARN) or bring an action before the general courts of Sweden.

Appendix 1 – Hardware Terms (Zap Device)

1. Applicability

These Hardware Terms supplement the Terms and Conditions and apply to the Zap device sold as a standalone product.

If there is any conflict between these Hardware Terms and the main Terms, these Hardware Terms shall prevail with respect to the Zap device. All other provisions of the Terms remain in effect.

2. Ownership

Upon delivery and activation, the Zap becomes the permanent property of the End User.
The End User owns the physical hardware; however, all embedded software, firmware, and related intellectual property remain the property of Sourceful.

3. Use

The Zap is intended for private residential use in conjunction with the Sourceful platform and app.
The End User may not resell, modify, tamper with, or use the device in a manner that interferes with Sourceful’s systems or data integrity.

4. Warranty

Sourceful provides one (1)-year commercial warranty covering manufacturing defects from the date of delivery.

The warranty covers:

  • Manufacturing defects in materials or workmanship
  • Malfunctions under normal use according to instructions

The warranty does not cover:

  • Damage caused by misuse, improper installation, or unauthorized modification
  • Normal wear and tear
  • Damage from accidents, lightning, power surges, or other external electrical events
  • Defects arising after unauthorized repair attempts

Warranty service may involve repair or replacement at Sourceful's discretion. If repair or replacement is not possible, a refund may be offered.

Important: This commercial warranty does not limit your statutory rights under Swedish consumer purchase law (konsumentköplagen). If the device is defective, you may choose to invoke either this warranty or your statutory rights under Section 6A.

5. Firmware Updates

Sourceful may remotely update firmware to maintain security, compatibility, and functionality.
Such updates may be required for continued operation of the Services.

6. Limitation of Liability

To the extent permitted by law, Sourceful shall not be liable for indirect or consequential losses, including but not limited to loss of data, profit, or savings, arising from use or malfunction of the Zap.

7. Force Majeure

If an event beyond Sourceful’s reasonable control (including, but not limited to, acts of nature, supply chain disruption, or regulatory intervention) prevents or materially hinders performance, Sourceful shall be entitled to a reasonable extension of time and relief from liability.
If such event persists for more than six (6) months, the End User may terminate the Agreement without further obligation.

8. Support and Contact

For questions, technical assistance, or warranty claims regarding the Zap device, please contact
Sourceful Support – support@sourceful.energy